Rental terms

Last updated October 15, 2026

This page summarizes how renting from Take a Tote works. When you book, you sign the Take a Tote Rental Agreement. That agreement, together with your booking confirmation, is the complete agreement for your rental, and it controls if anything on this page is different. You can read it before you pay, and you can download your signed copy from your booking page. # What you are renting You rent reusable moving totes, and, if you add them, Rolling Kits (a dolly). Packing supplies you buy are yours to keep. The totes and Rolling Kits stay our property unless you buy them. # Delivery and pickup You choose a delivery address and a delivery day, and a pickup address and a pickup day. The pickup can be at a different address, such as your new home. We do not give time windows. We plan our routes each morning and text you when your driver is on the way. Please make sure we can safely reach the place where the totes are left and collected. You can change your delivery day or your delivery or pickup address from your booking page until 48 hours before your delivery day starts. You can move your pickup day from your booking page; if it falls after the end of the weeks you have paid for, the extra weeks are charged when you schedule it. Delivery is free within 20 miles of our Lexington warehouse. Beyond that, a distance fee applies, up to 60 miles. If your delivery and pickup addresses are at different distances, you pay one distance fee, for whichever address is farther. If you choose contactless service, you accept the totes when we leave them at your door, and you are responsible for them until we collect them. You are responsible for the totes at whichever address they are at until we collect them. We may decline a pickup address that is outside our service area or that we cannot safely reach, and we will tell you before your pickup day so we can agree another place. Our driver takes a photo at each delivery and pickup as a record of the drop-off and the condition of the totes. # Price and payment You pay the price shown at checkout, including Kentucky sales tax. There is no security deposit. You authorize us to keep your card on file with Stripe and to charge it later, without asking again, only for the amounts described in your rental agreement. We never see or store your full card number. # Extra weeks and buying the totes If your rental ends and no pickup is scheduled, we add one more week at your package's later-week rate (shown at checkout and in your agreement) plus tax, and charge your card on file. This repeats weekly until a pickup is scheduled, for up to 4 extra weeks. We remind you before your rental ends and after each extra week. To stop extra weeks, schedule your pickup from your booking page or contact us. If totes are still out after those extra weeks, they become yours at the per-tote price shown at checkout and in your agreement, plus tax (a Rolling Kit not returned is charged at its own price, also shown there). We warn you at 2 weeks, at 3 weeks and the day before. The agreement shows the most you could be charged for your rental. # Lost, damaged or dirty items and other fees At pickup we count and inspect what comes back. These charges, plus tax, are made to your card on file, and we send you an itemized receipt: - Each missing or unusable tote. - Each missing Rolling Kit. - Cleaning, if totes come back dirty, meaning not empty or with dirt, spills or residue that we must clean before the next customer. - A failed delivery or pickup because no one was ready or we could not get access, for example the totes are not at the pickup address or not ready to go, or a gate or door is locked and no one answers. We do not charge this when the failure was our fault. The amount of each is shown at checkout and in your agreement. # Cancelling Cancel more than 48 hours before 8:00 am Eastern time on your delivery day and you get a full refund. Within 48 hours, a cancellation fee plus tax is kept and the rest is refunded. After delivery the rental is not refunded; if you are finished early, schedule an early pickup. A restocking fee plus tax applies if you cancel the rental after delivery. The amounts are shown at checkout and in your agreement. # Caring for the totes Use the totes for normal household goods. Do not put in them anything hazardous, flammable, perishable, illegal or alive. Keep each tote to a weight one person can lift safely, do not leave totes outside in bad weather, and return them empty, with lids attached, and reasonably clean. Please do not pack cash, jewelry, medications, important papers or other valuables or irreplaceable items in the totes; keep those with you. # Limits on our responsibility The totes are containers. We do not insure, or take responsibility for, what you put in them. To the extent the law allows, our total liability to you for a rental is limited to the amount you paid us for it. Nothing here limits rights you have under Kentucky law that cannot be waived. # Signing electronically You sign the agreement electronically. Your typed name and the boxes you check have the same effect as a handwritten signature. Kentucky law governs the agreement. # Questions Book a Tote LLC, Lexington, Kentucky. Email info@bookatote.com. Phone (859) 800-5715.